Privacy Policy
Last updated: 12/4/2025
1. Introduction
Fieldrun respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered user interview platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company name, and password when you create an account
- Interview Content: Questions, responses, and research data you create or collect through our platform
- Payment Information: Billing details and payment card information (processed securely through our payment providers)
- Communication Data: Information you provide when contacting our support team
2.2 Information We Collect Automatically
- Usage Data: How you interact with our platform, features used, and time spent
- Technical Data: IP address, browser type, device information, and operating system
- Cookies: We use cookies and similar technologies to enhance your experience
3. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services
- To process your transactions and manage your account
- To improve our AI models and platform functionality
- To send you important updates, security alerts, and support messages
- To analyze usage patterns and optimize user experience
- To comply with legal obligations and protect against fraud
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who help us operate our platform
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for sensitive data
- Regular security audits and vulnerability assessments
- Secure data centers with 24/7 monitoring
- Access controls and authentication measures
- Employee training on data protection practices
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. Account data is retained for the duration of your account plus 90 days after closure. Interview data is retained according to your account settings and legal requirements.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw previously given consent at any time
8. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.
9. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at:
- Email: support@fieldrun.co
- Privacy concerns: privacy@fieldrun.co
- Contact form: /contact